Product Dispatch Times
We aim to dispatch orders within 3-4 business days. During peak times this can take up to 5 business days.
Personalised items can take up to 5-7 working days to get dispatched. During peak times this can take up to 10-14 business days.
Handmade to order items take up to 10 working days to get dispatched. This could be longer depending on suppliers stock, but we will notify you if there are any further delays
Royal Mail aim to deliver within 1-3 business days. In some instances these times may be exceeded by Royal Mail. We cannot be held responsible for any delays caused by Royal Mail as these delays are out of our control. We do offer two types of shipping a Tracked Service & Standard Shipping. If you select Standard Shipping you will not be able to track or get delivery updates. If you select Tracked you will be provided with a Tracking number
All international orders are dispatched using the Standard International Tracked and Royal Mail aim to deliver within the following timeframe.
By purchasing with Cute Pooch you adhere to these conditions. In the unlikely event that your parcel has not arrived or has arrived damaged, you can look to make a claim with Royal Mail, it is up to our customer to do this.