Shipping


Product Dispatch Times 

We aim to dispatch orders within 2-4 business days. During peak times this can take up to 5 business days.

Personalised items can take up to 5-7 working days to get dispatched. During peak times this can take up to 10-14 business days.

Handmade to order items take up to 10 working days to get dispatched.

UK Shipping 

Royal Mail aim to deliver within 1-3 business days. In some instances these times may be exceeded by Royal Mail. We cannot be held responsible for any delays caused by Royal Mail as these delays are out of our control. We do offer two types of shipping a Tracked Service & Standard Shipping. If you select Standard Shipping you will not be able to track or get delivery updates. If you select Tracked you will be provided with a Tracking number

International Shipping

All international orders are dispatched using the Standard International Tracked and Royal Mail aim to deliver within the following timeframe. 

Europe:  3-5 working days (please note Covid-19 and Christmas will significantly increase these times).
Worldwide Delivery: 5-7 working days (please note Covid-19 and Christmas will significantly increase these times).
We cannot be held responsible for any delays caused by Royal Mail and these delays are out of our control
 
Our shipping charges DO NOT include any further import tax / customs duty charges. The customer is held responsible to pay these NOT us. 

 

Delivery

Once your order leaves us it is out of out control if there are any shipping delays. Please consider the busier periods where parcels can take longer than expected to arrive. 

By purchasing with Cute Pooch you adhere to these conditions. In the unlikely event that your parcel has not arrived or has arrived damaged, you can look to make a claim with Royal Mail, it is up to our customer to do this. 
If your order statues says 'Delivered' by Royal Mail but you haven't got your order, it is up to our customer to investigate and locate your order. We will not be responsible to refund or re-send your order. 

Please make sure you have entered all delivery details correct before checking out as we cannot be held responsible for incorrect delivery details on orders.