Shipping

Product Dispatch Times 

We aim to dispatch orders within 2-3 business days. During peak times this can take up to 4 business days. Personalised items can take between 4-5 business days.

UK Shipping 

Royal mail aim to deliver within 1-3 business days. In some instances these times may be exceeded by Royal Mail. We cannot be held responsible for any delays caused by Royal Mail and these delays are out of our control.

International Shipping

All international orders are dispatched using the Standard International Tracked and Royal Mail aim to deliver within the following timeframe. 

Europe:  3-5 working days (please note Covid-19 and Christmas will significantly increase these times).
Worldwide Delivery: 5-7 working days (please note Covid-19 and Christmas will significantly increase these times).
We cannot be held responsible for any delays caused by Royal Mail and these delays are out of our control

 

Delivery

Once your order leaves us it is out of out control if there are any shipping delays. Please consider the busier periods where parcels can take longer than expected to arrive. 
If your order statues says 'Delivered' by Royal Mail but you haven't got your order, it is up to our customer to investigate and locate your order. We will not be responsible to refund or re-send your order.